SunkissedWork

Dental Practice Workday Model

Live simulation of friction points across Dentrix, Eaglesoft, and Open Dental workflows.

Weekly Admin Time Wasted
26.5 hrs

~5.3 hours spent on repetitive typing every clinic day

Monthly Lost Chair Production
$26,880

84 empty chair slots from cancellations & no-shows

Total Annual Practice Leak
$358,400

Combined staff labor waste + unfilled operatory production

5 Workday Stations (8:00 AM – 5:00 PM)
8:00 AM Insurance Eligibility & Benefits Verification
1.8 hrs / day
Staff manually logs into 12+ payer portals individually or waits on hold to check patient deductibles, remaining maximums, and co-pays.
10:00 AM Patient Intake & Medical History Transcription
1.1 hrs / day
Patients fill paper forms on clipboards. Front desk reception manually re-types medical alerts, addresses, and insurance policy IDs into PMS fields.
12:30 PM Hygiene Recall Reactivation & Standby Fills
21 open chairs / wk
Manual recall phone calls go to voicemail. Short-notice cancellations leave expensive hygiene chairs empty with no fast way to fill them.
3:30 PM Clinical Charting & Progress Notes
45 min / provider
Dentist and hygienists stay 45+ minutes after clinic hours to write procedure summaries, anesthesia dosages, and complete SOAP notes.
5:00 PM Patient Collections & End-of-Day Billing
30+ day AR lag
Paper statements are printed, stuffed, and mailed for remaining co-pays and balances; creates 30–60 day payment collection delays.
Total Monthly Practice Leak
$29,860

Combined staff labor waste and lost chair production walking out the door every 20 clinic days.

8:00 AM · Morning Verification

Insurance Portals & Hold Times

Staff spends 1.8 hrs/day manually opening 12+ payer portals one-by-one to verify deductibles.

What Sunkissed Does: We configure automated overnight EDI batch checks in your billing clearinghouse so 90% of coverage is verified before staff arrives.
10:00 AM · Front Desk Intake

Clipboard Paperwork Retyping

Staff spends 1.1 hrs/day retyping handwritten clipboards into PMS fields.

What Sunkissed Does: We set up a pre-visit mobile intake text link that parses patient history directly into chart records with zero re-typing.
12:30 PM · Chair Reactivation

Hygiene Recalls & Late Cancels

21 empty chairs/week from unconfirmed recalls and cancellations ($6,720/wk lost).

What Sunkissed Does: We deploy a 2-way SMS standby queue that contacts nearby overdue patients and fills open slots in under 8 minutes.
5:00 PM · End of Day

Paper Invoices & Collections

Printing statements and mailing paper bills, creating a 30-day delay in getting paid for today's dentistry.

What Sunkissed Does: We set up 1-click text-to-pay (Apple Pay / Google Pay) sent immediately post-procedure for same-day collection.
📊 View Calculation Assumptions & Benchmark Sources ▼

This model is built on empirical dental practice operational data from the ADA Health Policy Institute, Levin Group, and Dental Economics benchmarks for 3–5 chair general practices.

Variable Default Benchmark Operational Source
Insurance Verification Time 6.5 min / insured pt (~70% of schedule) EDI 270/271 clearinghouse gateway vs manual portal login
Intake & Transcription 8–12 min / new pt + 2 min / update Paper clipboard scanning & manual PMS re-keying
Recall & Cancellation Recovery 70% recovery via 2-way SMS standby Automated real-time PMS calendar slot filling
Clinical Charting Overtime 45 min / provider / day Voice macro templates vs manual end-of-day typing
Operating Days 20 days / mo (240 clinic days / yr) Standard 4–5 day general practice work week

Have me over for an hour.

I will sit with your front desk during a normal stretch, map these exact 5 stations in your office, and find where your hours go. No software migration, no sales pitch, and no charge.